Hola A todos,
No suelo participar mucho en el foro pero lo sigo a menudo.
Solamente querría informaros de un problema que estoy teniendo con una compra que hice en golddirect. Parece ser que tiene problemas financieros. Golddirect ha desaparecido y me han redireccionado a GGG trading (supongo que es la empresa progenitora.
Les adjunto a continuación el e-mail recibido:
Dear Customer,
We would hereby like to inform you about the current situation of the company GGG Trading.
Due to the credit crunch, 2013 has been a very difficult year.
The company has incurred substantial losses and hasn’t been able to refinance its debt position.
Because of these developments, the owner of the GoldDirect brand and domain name has decided to cancel the user license that was issued to our company for the use of brand and domains.
Because of this, we had to make 4 important steps, to solve the situation with our customers and avoid bankruptcy :
1. To fulfil our obligations to you and to avoid bankruptcy , GGG Trading sold assets and some software , to make sure that all customers will get everything they have ordered.
2. To cut cost, almost all personnel have been let go.
3. Pending orders will/shall be handled and taken care of in the coming three months, with payment from the sale, when this is completely finalized.
4. Because of the current situation , communications with our company can now only be done through the internet site
Tienes que estar registrado para ver este contenido
and/or its corresponding e-mail address
info@gggtrading.com. To see your old orders and any available additional information, please go to
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.
Every 3 weeks we will place an update on the page regarding the status of resolving the issues.
Due to lack of personnel, it may take some time to answer any mail, but we will always answer and we will try to do this within 7 working days ( depending on the workload ) .
We offer you our most sincere apologies for this extremely unpleasant situation and we completely understand your distress and feelings, regarding your order and the service we provided.
Please know that we regret this situation very much and that we will solve these issues as soon as possible, of course with your best interests at heart.
Team GGG Trading
Debo preocuparme? Alguien esta en mi situación o lo ha padecido.
Un saludo
